Grievance Redressal
REDRESSAL OF GRIEVANCE
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on wealthconsultant.ra@gmail.com . Alternatively, the Investor may call on +91-8648006600, +91- 7015909191.
A letter may also be written with their query/complaint and posted at the below mentioned address: House No 414 Ward no 15, Moti Colony Palwal, FARIDABAD, HARYANA, 121102
Clients can write to the Ankit Gupta @ ankitgupta251290@gmail.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching research analyst.
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
| Customer Care | Ankit Gupta | House No 414 Ward no 15, Moti Colony Palwal, FARIDABAD, HARYANA, 121102 | 8648006600 | ankitgupta251290@gmail.com | Mon-Fri 09 AM – 05 PM |
| Head of Customer Care | — | — | — | — | — |
| Compliance Officer | Ankit Gupta | House No 414 Ward no 15, Moti Colony Palwal, FARIDABAD, HARYANA, 121102 | 8648006600 | ankitgupta251290@gmail.com | Mon-Fri 09 AM – 05 PM |
| CEO | — | — | — | — | — |
| Principal Officer | Ankit Gupta | House No 414 Ward no 15, Moti Colony Palwal, FARIDABAD, HARYANA, 121102 | 8648006600 | ankitgupta251290@gmail.com | Mon-Fri 09 AM – 05 PM |
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in.
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in.
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